Consumers' Auto Detective

Specializing in Assisting the CONSUMER

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It is not automatic that you will have a problem with your insurance company, but many do.  Watch The Videos to find out what problems you might encounter and how to protect your interests.

7 things auto-body shops (& insurers) won't tell you! Kiplinger's Personal Finance Magazine: Whether the accident is your fault or the other driver's, make sure you go to an appropriate repair shop -- and ask for what you require.

Insurance Claims Tips

Tip Number 1, Document! Document! DOCUMENT!

It is very important to understand that paper trails support your position in the event of any problems in dealing with an insurance company.  Maintain a file or notebook documenting all details to date and request all information, instructions or offers in writing from this point forward, this will help to protect you.

The laws which govern insurance companies are contained in Illinois Statutes and compiled in the above book, West's Illinois Insurance Laws Chapter 215, Insurance and Related Material.  This book should be available at your local library.  You are expected under law to know these regulations to ensure your proper settlement of a claim.  Additionally, an insurance company is also regulated by the Division of Insurance (DOI).  These regulations should also be available at your local library and are known as Illinois Department of Insurance Regulations 50 Ill. Administrative Code, Chapter I, Section 919.

  "Ignorance is no exception to the law."  "If you do not use your rights, you lose your rights."  KNOW YOUR RIGHTS! 

These laws are now available on the State of Illinois web sites.  The proper links are listed below.

Illinois Insurance Code- 215 ILCS

Department of Insurance: Improper Claims Practices sections 919

Illinois Vehicle Code 625 ILCS

If you are unhappy with your insurance company you can file a complaint with the State of Illinois Department of Financial and Professional Regulation, Division of Insurance.

File an Insurance Complaint with the Division of Insurance

You may need to file a complaint against an insurer or repair shop with the Attorney General.

File a Shop or Insurance Complaint with the Attorney General

The information contained is for the general public and does not constitute legal advice.  Please consult an attorney licensed in your jurisdiction for legal questions or issues.  Referrals to other sources of assistance does not constitute an endorsement. 

Contact Consumers' Auto Detective to find out how we might help you!

Also See:

Additional Insurance Claim Information

See our Archive of Insurer related links

Federal-Information - 1963 Consent Decree